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CANCELLATIONS & REFUNDS

Dear client, please read the following Cancellations and Refunds Policy.

For a printable copy (pdf format) click here.

PEAK SEASON REFUND POLICY (1 DECEMBER TO 14 JANUARY)

As per the contract that you signed for December boarding, you are unfortunately not entitled to a refund if you cancel.


OUT OF PEAK SEASON REFUND POLICY (15 JANUARY - 30 NOVEMBER)

CANCELLATIONS MADE:

  • 30 days or more, prior to arrival date = Full Refund minus 25 % Admin Fee.
  • 15 – 29 days prior to arrival date = 50% Refund.
  • 7-14 days prior to arrival date = 25% Refund.
  • 0-6 days prior to arrival date = 0% Refund.

REQUIRED DOCUMENTATION

We Require the following documents, Please bring them with, so that we can make copies for our records. You can also Fax or E-Mail to us.

  • 1. Your ID, as we will need to make a copy for our records.
  • 2. Copies of pet's vaccination certificates.